Clean Sign (“we,” “us,” or “our”) is committed to protecting your personal information. We manage your personal data in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. It also outlines your rights regarding your personal information and how you can contact us with questions or concerns.

By using Clean Sign’s services or website, you agree to the collection and use of information as described in this policy. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on our website with a revised effective date.

INFORMATION WE COLLECT:

We only collect personal information that is reasonably necessary to provide our services and operate our business. The types of personal information we may collect include:

Contact Information: Your name, email address, phone number, and home or service address. We collect these details when you request a quote, make a booking, or otherwise communicate with us. This allows us to contact you regarding appointments, send invoices, and reach you if needed during a service.

Service Details: Information about your home and cleaning needs. For example, we may ask for the size of your home, number of rooms, specific cleaning tasks or priorities, and any relevant notes (such as presence of pets, special instructions, or areas to avoid). If you provide entry instructions (like alarm codes or lockbox combinations), we will record that information securely for use on the scheduled service date.

Billing Information: To process payments, we might collect payment details. For online payments through our system, you will provide credit card or other payment information. Note: Clean Sign uses a third-party payment processor (Jobber Payments) to handle your payment transactions securely. Your sensitive payment details (like credit card numbers) are not stored on Clean Sign’s own servers; they are handled by the payment processor. We may retain non-sensitive transaction details such as the amount and date of each payment for record-keeping.

Identity Verification (if needed): In certain cases (e.g., for commercial clients or large contracts), we might require additional verification such as proof of identity or business details. Generally, for regular residential cleaning, this is not required.

Communication Records: Copies of your communications with us are kept, which may include emails, texts, or call logs. This helps us maintain customer service history. For example, if you email us special instructions or raise a concern, we keep that to ensure your needs are met in current and future engagements.

Website Usage Data: When you visit our website, we automatically collect some information about your device and how you interact with our site. This can include your IP address, browser type, device information, pages visited, and the date/time of your visits. We use tools like Google Analytics to gather this usage data. This information is generally aggregated and is used to analyze website traffic and improve our site’s content and layout. (See Cookies and Tracking below for more details.)

Cookies and Tracking Technologies: Our website uses “cookies” and similar technologies (like pixel tags) to enhance user experience and for analytics/advertising. Cookies are small text files placed on your device that help the site remember your preferences and activityamnacleaningservices.ca. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period or until deleted) for various purposes, such as keeping you logged in (if our site has a login for booking), understanding how you navigate through our site, and tracking aggregate usage. We also utilize third-party tools, such as Google Analytics (for site performance and user behavior insights) and the Facebook Pixel (for advertising and retargeting purposes). These tools may set their own cookies to collect information on our behalf. They help us understand the effectiveness of our advertising and how visitors use our site, so we can improve our marketing efforts.

We do not collect any sensitive personal information such as social insurance numbers, health information, or banking passwords. We also do not knowingly collect personal information from children under the age of 13, as our services are intended for adults (homeowners or renters of legal age). If you are a minor, please do not provide personal information to us without parental consent.

HOW WE USE YOUR INFORMATION

Clean Sign uses the collected information for purposes consistent with why you provided it, and to support our business operations. Specifically, we use your information in the following ways:

To Provide and Manage Services: We use contact and address information to schedule and perform cleaning services at your home or business. Our cleaners will have access to the information necessary to carry out the job (for example, your first name, address, and any entry instructions or notes about the service). We use your information to send service reminders, handle rescheduling or cancellations, and provide the services you have requested.

Payment Processing: Billing information (like your credit card details entered into our payment system) is used to charge you for the services rendered. As noted, third-party payment processors handle the sensitive details, but we manage the timing of charges (such as charging your card after a cleaning is completed) and keep records of payments.

Communication: We use your email or phone number to communicate with you regarding your appointments, to send confirmations, receipts, and to respond to inquiries or support requests. For example, if a cleaner is en route or if there’s a delay, we might call or text you. We may also use your contact info to follow up for feedback after the service, or to send any important announcements (such as a change in services or policies).

Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, such as newsletters, special offers, or information about new services. We comply with Canada’s Anti-Spam Legislation (CASL), which means we will only send you marketing emails or texts if you have opted-in to receive them, and every message will include an easy way to unsubscribe. You can choose not to receive marketing communications from us (see Your Choices below).

Analytics and Improvement: We use data collected from cookies and site usage (via Google Analytics and similar tools) to understand how our website is used. This helps us improve the user experience, optimize our site’s content, and troubleshoot any technical issues. For instance, analytics may tell us that a lot of users have trouble with the booking page, indicating we should simplify it. These analytics are typically in aggregate form and do not focus on individual identities.

Advertising: The information from the Facebook Pixel or Google Analytics may be used to create targeted advertising campaigns. For example, we might use cookies to show you ads on other websites (or on Facebook/Instagram) related to our services, especially if you have visited our site. This is a common practice called retargeting. Any such advertising data is handled by the third-party platforms under their user data policies. We do not see personal information in this process, just aggregated ad performance data.

Service Development: We might use feedback you provide (via surveys or reviews) to improve our services. Testimonials or reviews, if provided, may be used on our website or marketing materials with your permission. If we want to share your feedback publicly, we would typically seek your consent or anonymize it.

Legal and Compliance: In some cases, we may need to use or disclose your information to comply with legal obligations. For example, keeping transaction records for tax purposes, or disclosing information if required by a court order or government request. Additionally, if necessary, we may use information to enforce our contracts (such as collecting unpaid fees through a collections process) or to protect our rights and the safety of our customers or staff (such as in preventing fraud or addressing security issues).

We ensure that any use of your personal information is for legitimate business purposes and is reasonable. We do not sell your personal information to third parties. We also do not use your data in ways you wouldn’t expect (for example, we won’t use your email to sign you up for third-party services).

DISCLOSURE OF YOUR INFORMATION

Clean Sign respects the confidentiality of your personal information. We disclose personal data to third parties only in limited circumstances, such as when necessary to run our business or as required by law. Parties with whom we may share information include:

Service Providers: We employ third-party companies and individuals to facilitate our operations (“Service Providers”). This includes, for example, our scheduling and CRM software (Jobber), payment processor (Jobber Payments/Stripe), email service providers, analytics services (Google Analytics), advertising platforms (Facebook/Google for the pixel data), and possibly mailing or telephony services. These providers perform services on our behalf, such as processing payments, sending out newsletters, or hosting our data. They only receive the information necessary to perform their functions and are contractually or legally obligated to keep your information secure and use it only for the purposes we specify. For instance, our CRM will store your name, contact, and service history; our payment processor will handle your card details; our analytics tools will process usage data.

Cleaning Staff: Our cleaning technicians and any subcontractors (if we use any) will have access to the information they need to do their job. This typically means they get your first name, address, and relevant job notes (e.g., “front door code is 1234,” “dog named Fido is friendly,” “focus on cleaning the two bathrooms,” etc.). Our staff are all bound by confidentiality agreements and are trained to respect and protect client information. They are only allowed to use your information in the context of providing the service. We also ensure all staff members have passed background checks to further safeguard your security and trust.

Business Transfers: If Clean Sign is ever involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred to the new owners or partners as part of that deal. If such a transfer occurs, we will ensure that your information remains protected and that the receiving party agrees to respect your privacy in a manner consistent with our policy. We will notify you (for example, via a notice on our website or email) of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information as a result of the transfer.

Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (for example, a law enforcement request). This could include situations like complying with a subpoena, court order, or similar legal process; responding to claims that content you provided violates the rights of third parties; or protecting our rights, property, or personal safety of our company, our customers, our employees, or the public. We will limit the information disclosed to what is strictly necessary in such cases.

Professional Advisors: On occasion, we might share information with our professional advisors (such as lawyers, accountants, or insurance providers) for legitimate business purposes. For example, if there’s a legal claim or a need to audit our finances, those advisors might have access to relevant records which could include customer information. These parties are also obligated to keep such information confidential.

Importantly, we do not sell or rent your personal information to marketers or unrelated third parties. Any sharing is done with care and only as outlined above. Whenever personal information is shared with third parties, we strive to anonymize or aggregate it when full details are not needed (for example, sharing statistics with a marketing partner that X number of clients are in a certain area, without identifying individuals).

Cookies and Tracking Technologies

As mentioned, Clean Sign’s website uses cookies and similar tracking technologies to enhance your experience and enable certain functionalities.

Types of Cookies:

Necessary Cookies: These are essential for the website to function properly (for example, cookies that remember your input in a multi-step booking form so you don’t lose information if you go back a step). Without these, certain services or features may not be available.

Analytics Cookies: Google Analytics may set cookies to collect information on how visitors use our site. This data is used in aggregate to compile reports and to help us improve the site. It tells us things like how many people visited, what pages are popular, how long users stay, and if there are errors in loading pages. All this information is anonymized (we don’t see individual user identities in Google Analytics – just trends).

Advertising Cookies: The Facebook Pixel and Google Ads cookies fall here. They record that you visited our site or performed certain actions (like viewing a particular service page or filling a quote form). This allows us to later show you an advertisement on Facebook or Google’s network related to our services. These cookies might also track conversions (for example, if you saw our ad and then booked a cleaning, the pixel reports that to us).

Consent for Cookies: When you first visit our website, you may see a cookie notice or banner. By using the site after seeing that notice, or by clicking “Accept” if prompted, you consent to our use of cookies as described. If you prefer not to allow cookies, most web browsers let you refuse cookies through settings. You can also delete cookies after visiting our site. However, please be aware that disabling cookies might affect the functionality of our site (for example, the booking form might not remember your info, or you may not see personalized content).

Third-Party Tracking: We want to be transparent that Google and Facebook may collect or receive certain information from our website via their cookies or pixels and may use that information to measure ad effectiveness and to provide their services. For example, Google Analytics might track your IP and combine it with data from other sites you visit to profile your interests (subject to Google’s privacy policy). Similarly, Facebook could use the pixel data to know you visited our site and then use it to show you and similar audiences our cleaning ads on their platforms. You can opt-out of some of this tracking: Google provides a browser add-on to opt-out of Google Analytics, and Facebook honors user ad preferences (you can adjust your ad settings in your Facebook account to limit ads based on website pixels).

Do Not Track: Some browsers have “Do Not Track” features. At this time, our site does not respond to “Do Not Track” signals, due to the lack of an industry standard. However, we give you tools as described above to control cookie use.

By using our site, you agree to our use of cookies and tracking technologies as described. We provide as much choice and transparency as possible in this area, and we’re happy to answer any questions you have about our use of these tools.

Data Security and Storage

Clean Sign takes reasonable and appropriate measures to protect the personal information in our custody against loss, theft, and unauthorized access, use, alteration, or disclosure. We understand that your personal data is important, and we treat it with care.

Security Measures: We implement a variety of security safeguards:

Encryption: For our website, we use HTTPS (SSL/TLS encryption) to secure data in transit. This means that when you enter personal information on our web forms (such as the booking form or payment page), the data is encrypted between your browser and our server. Similarly, our third-party payment processing is done over encrypted channels.

Restricted Access: Internally, access to personal data is restricted to those who need it to perform their job. For example, our cleaners in the field only access customer names, addresses, and notes relevant to today’s jobs via our secure CRM app. Office staff and managers have broader access to customer records, but all staff use unique logins and strong passwords. We enforce access controls so that no one can access more data than necessary.

Employee Training and Vetting: As mentioned, our staff are background-checked and trained in privacy and confidentiality practices. Each employee signs a confidentiality agreement as a condition of employment, agreeing to safeguard client information. We emphasize professionalism and trust as core values. For example, if an employee writes down an entry code for a job, they are instructed to keep it secure and dispose of it properly after use.

Physical Security: Any physical documents that contain personal information (if any, such as printed schedules or contracts) are kept secure. Our office (if we have a physical office location where data is stored) remains locked and is accessible only to authorized personnel. For instance, if we hold keys to client homes for recurring services, those keys are stored in a locked cabinet with code identifiers (not labeled with your name or address to protect identity in case of theft).

Network and System Security: We use reputable cloud services and software that regularly update their security. Our computers and devices are protected by firewalls and antivirus/anti-malware tools. We apply software updates and patches in a timely manner to guard against vulnerabilities. We also routinely back up important data in secure locations to prevent data loss.

Payment Security: As we delegate payment handling to Jobber Payments (and its underlying payment gateway), those transactions are secured and compliant with PCI-DSS standards. We do not see nor store your full credit card numbers unencrypted in any of our systems.

Despite our best efforts, no security measures are 100% infallible. The internet by its nature cannot be guaranteed to be completely secure. However, we continuously review and improve our security practices. In the unlikely event of a data breach or security incident affecting your personal information, we will notify you and the appropriate authorities as required by law, and we will take immediate steps to mitigate any potential harm.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and business requirements. How this works in practice:

Service Records: Basic information like your name, contact details, and service history may be kept for several years. This is to maintain an accurate record of services provided (for reference in case of future bookings or inquiries) and for tax/accounting purposes (we must keep invoices and payment records as required by law, often for at least 6–7 years).

Inactive Customers: If you have not used our services in a long time and are not responding to any communications, we may deem your account inactive. In such cases, we may archive or securely delete personal information that is no longer needed. For example, if an inquiry never turned into a booking, we might delete your contact info after a reasonable period. If you were a client but haven’t scheduled anything in a few years, we might move your data to an archive or remove it, keeping only what’s necessary for historical invoice records.

Marketing Data: If you have subscribed to our newsletter or promotional emails, we will keep your email on our mailing list until you unsubscribe or until we decide to clean up our list (removing addresses that are inactive or bounce). When you unsubscribe, we will remove you from marketing lists promptly (within a few business days at most). However, we may keep a record of your unsubscribe request or email in our suppression list to ensure we do not accidentally send you future communications, in compliance with CASL.

Cookies: Cookies and tracking data have their own retention cycles. For example, Google Analytics retains collected site data for a certain period (which we may configure, often 26 months or so) before automatically deleting old records. You can also clear cookies from your browser at any time to remove persistent cookies from your device. Our Facebook Pixel data is subject to Facebook’s retention policies. We do not individually control how long those third-party platforms keep the data they collected via our site, but we have access only to aggregated results, not your personal browsing data directly.

Deletion Protocols: When personal information is no longer required, we ensure it is destroyed, erased, or anonymized in a secure manner. Paper records are shredded, and electronic data is deleted or overwritten. Backup data that eventually ages out is also purged. We take care that old devices (like a retired company computer) have their storage drives securely wiped. Under PIPA, organizations are required to destroy personal information that is no longer needed for the identified purposes or legal retention.

If you wish to no longer be our customer and want your personal data deleted, you have the right to make that request (see Your Rights and Choices below). We will accommodate such requests to the fullest extent possible, provided we do not need to retain certain data for legal reasons (e.g., transaction records).

Your Rights and Choices

As a customer or user interacting with Clean Sign, you have certain rights regarding your personal information, and we want to empower you to make choices about how your data is used:

Access and Correction: You have the right to request access to the personal information we hold about you. This means you can ask us to confirm what data we have and request a copy of it. If you believe any of your information is incorrect or incomplete, you have the right to request a correction. For instance, if you change your phone number or realize we misspelled your name, let us know and we will update our records. We will respond to access or correction requests within a reasonable time frame and as required by law. There may be certain legal exceptions (for example, we might not be able to provide information that contains personal data about another individual, or information that is proprietary to our business), but we will inform you if any such exception applies.

Withdrawal of Consent: In cases where our processing of your personal information is based on your consent (such as receiving marketing emails), you have the right to withdraw that consent at any time. For example, if you previously agreed to receive promotional emails, you can opt-out later. To do so, you can click the “unsubscribe” link in any marketing email, or just contact us and say you no longer wish to receive marketing communications. We will remove you from our marketing list promptly. Withdrawal of consent for marketing has no impact on us providing cleaning services to you; we will still contact you for operational matters (like appointment reminders). However, if you withdraw consent for us to retain essential information (like you ask us to delete your data entirely), keep in mind we would not be able to serve you unless you provide information again, and some information we may need to keep for legal reasons.

Cookies Choices: As described earlier, you can control or delete cookies through your browser settings. If you want to opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on. To adjust Facebook and Google Ads targeting, you can modify your ad preferences on those platforms when logged into your accounts. These measures allow you to limit how you’re tracked online across websites.

Do Not Call/Electronic Communications: If you prefer that we do not contact you by phone or text for marketing purposes, you can let us know and we will respect that preference (aside from essential communications about scheduled services). Canada’s laws (including CASL and telemarketing rules) allow you to be on a do-not-contact list for marketing. We maintain an internal list of people who have opted out of various contact methods.

Anonymity and Pseudonymity: Where feasible, you have the option to interact with us anonymously or under a pseudonym (for example, just asking general questions via our website chat without giving your name). However, for scheduling actual services, providing your real name, address, and contact info is necessary.

Complaints: If you have a concern or complaint about how we handle your personal information, we encourage you to contact us so we can address it. We take privacy complaints seriously and will investigate and respond. Additionally, you have the right to escalate a privacy concern to the relevant regulatory body. In Alberta, that is the Office of the Information and Privacy Commissioner (OIPC) of Alberta. You can contact the OIPC if you believe your rights under PIPA are being violated or if a matter remains unresolved after contacting us. We will provide contact details for the OIPC upon request.

Automated Decision-Making: Clean Sign does not use your personal information for any automated decision-making or profiling that produces legal effects or similarly significant effects for you. In other words, we don’t have algorithms that decide things about you without human oversight – any decision like offering you a certain price or service is made by a person (or it’s an across-the-board policy).

Exercising Your Rights: To make any request regarding your personal data (access, correction, deletion, etc.), or to ask a question/raise a concern about your privacy, please use the contact information in the section below. We may need to verify your identity for security purposes before fulfilling certain requests (for example, an access request) to ensure we don’t inadvertently give your data to someone else. Verification might be done by asking you to confirm certain information we have on file or requiring ID for sensitive requests.

We will not discriminate against you for exercising any of these rights. Our goal is to be transparent and helpful in addressing your needs regarding your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Last Updated” date at the top of this document. For significant changes that materially affect how we handle personal information, we may also provide a more prominent notice (such as emailing customers or posting a notice on our homepage). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of Clean Sign’s services or website after any changes to this Privacy Policy constitutes your acceptance of the updated terms (to the extent permitted by law). If you do not agree with changes to the Privacy Policy, you should stop using our services and can request us to remove your personal information as per the Your Rights section above.

Contact Us (Privacy)

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer or Customer Support:

Email: info@cleansign.ca

Phone: +1-825-535-3777

We will be happy to assist you and will strive to respond to your inquiry or request in a timely manner (generally within 30 days for formal requests regarding personal data, as required by law).

Thank you for trusting Clean Sign with your cleaning needs and your personal information. We are committed to providing excellent service and maintaining the confidentiality and security of your data. Your home is your sanctuary, and that extends to the information about you – we treat it with the care it deserves.